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CustomerWaitlist

WaitList Software App

The average business revenue increase by 20% monthly when using the software.

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POWERFUL WAITLIST FOR YOUR BUSINESS

PRODUCT

Raising the Bar

Eliminate wait time with an automated virtual waitlist, automated text messages, performance reports, and much more...

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WAIT FROM ANYWHERE

CustomerWaitlist helps you manage your customer experience with a virtual waitlist that keeps your business running smoothly,

Reduces wait time

Increases and improve the interaction before, during, and after the service

Enhances communication

Improves service for walk-ins 

A better way to shop

More Features:

✔ Simple Management

✔ Assignments

✔ Self Check-in

✔ Analytics and Reports

✔ Flexible Customization

Reservations & Appointments

✔ Tutorials

✔ Check-in kiosk

✔ ​Intelligent wait time estimation

✔ Multi-location support

Automation

✔ Appointment scheduling

✔ Merge bookings with walk-ins

✔ Analytics dashboard

✔ Resource management

✔ Instant synchronization

✔ CRM & Customer insights

✔ Export/Import guest data

✔ Real-time service reports

✔ TV monitor support 

✔ Encrypted Guest Data

✔ Global SMS coverage

✔ Survey / feedback

✔ Saved / canned responses

✔ Single-sign on (SSO/SAML)

✔ Zapier support 

✔ Integration with CRMs 

✔ GDPR and HIPAA compliant 

Text Messages 

✔ White-label design

WE EMPOWER YOU TO FOCUS ON YOUR BUSINESS

People talking about ideas

WHAT WE ARE ABOUT

Your Business's Success

We are a small, passionate team of software engineers based in NYC. We started working together in 2018 with the goal in mind of helping businesses improve their performances and their customers' experience. 

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Our mission is to address poor customer experiences caused by long wait times for service, which leads to loss of customer's trust.

 

Limited capacity to serve customers, combined with peak demand times - results in long waits and even turning down customers, leading to losing customers to the competition.

 

CustomerWaitlist is focused on getting immediate customer service and a steady workload, which leads to happier customers, more service, and more sales. CustomerWaitlist allows you to be in complete control of your business, so you can focus on keeping your customers satisfied.

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Reset calculated wait time on LineupappQ

Reset calculated wait time on LineupappQ

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Setting Automated Messages with LineupAppQ

Setting Automated Messages with LineupAppQ

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Creating Bookings with LineupAppQ

Creating Bookings with LineupAppQ

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Adding Customer with LineupAppQ

Adding Customer with LineupAppQ

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96% OF CUSTOMER SATISFACTION

OUR REVIEWS

The Proof is in the Pudding

You have become an integral part of our dental office!

 

I have tons of patients arriving and without CustomerWaitlist, the check-in process becomes a huge problem for us and delays all appointments 

Thank you!

Oscar - Antonio Dental

Both of our locations primarily use the integrated pagers option. It is super helpful to have the ability to use text if we run out of pagers.


Thanks for always being so helpful and responsive.

Terri-Anne - Polk County

I recommend CustomerWaitlist to office managers all the time. Their customer service is above and beyond what we expected. They get what it's like to serve our customers and keep the customers happy.

Angie Smith - Okaloosa County 

CHECK OUT ONE OF OUR CLIENT'S CASE STUDY

CHOOSE THE PRICE THAT SUITS YOU

PRICING

All Plans 

Online Appointments. Pagers Integration. Online Self-Booking. Customizable Fields. Check-In Kiosk. 

BRONZE

Free

100 Texts Free

SILVER

$9.99 / month

1000 Texts Monthly
1 Contributor (Add/Notify/Serve)

Performance Reports

Pagers Integration

GOLD

$49.99 / month

5000 Texts Monthly
5 Contributors

Everything in Silver 

Automated Messages

2-Way & Text as Voice

TITANIUM

$99.99 / month

10,000 Texts Monthly

10 Contributors

Everything in Gold

Make.com

DIAMOND

$499.99 / month

25,000 Texts Monthly

25 Contributors

Everything in Titanium

Sales Projections

Business Insights

Frequently Asked Questions

I NEED TO GIVE MY EMPLOYEES ACCESS TO USE THE WAITLIST. DO YOU SUPPORT COLLABORATION?

CustomerWaitlist offers three different ways for your business to collaborate using our waitlist service. First, you can give an unlimited number of users access to the same waitlist from different devices using the same email and password to log in. The second way is to share limited access with your colleagues by linking an additional account into your waitlist - we call them "Contributors", and the number of contributors you can add to your waitlist is limited by the subscription you purchase. The contributors are able to add, delete, and serve customers. They are not able to change the settings, subscriptions, or view reports. The third way to collaborate is a view-only mode. We offer unlimited use of a website snippet that you can embed in your internal or external website. The website will display the customers waiting to be served, and update every five seconds. You can adjust the information visible, of the customers, on the website.

DO YOU OFFER SELF-BOOKING OPTION FOR THE CUSTOMERS TO BOOK WITHOUT CALLING IN

Yes! We have developed a website snippet for you to embed in your website. When you send a confirmation or a follow-up reminder, add a link to your website page with our snippet. The customers will book an appointment at the time and date which is available for you. You can automate a text message notice confirming the booking as well as messages reminding of the booking a day and an hour prior.

CAN I USE THIS SOLUTION FOR SURVEYS AND FOLLOW UPS?

Yes! For the customers that shared their phone number with you, you can set up an automated text message to redirect to any survey or just delight your customers with a heartwarming message that will leave a good memory of your business.

CONTACT US

1412 Broadway Floor 21, New York, NY 10018, USA

services@lu-app.com | (973) 318-3900

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Man Trying App

CONTACT US

1412 Broadway Floor 21, New York, NY 10018, USA

services@lu-app.com | (973) 318-3900

Thanks for submitting!